![]() If a guest is receiving a salon service, it’s mandatory that they also wear a face covering.Associates and service professionals will be wearing face coverings.When guests and associates walk back through the doors, there will be some obvious changes to the physical space, as well as changes in how work is done. We have taken a very granular and thoughtful approach to ensuring their safety and the safety of their guest.” ![]() Also, as a part of this training plan, which takes place before the store opens, everyone will be able to ask their questions and have them addressed in real time. “All associates are instructed on proper sanitation procedures, social distancing guidelines, and how to manage the guest interaction in and out of the store. Gloves are required for service professionals and available for use for retail associates,” Stenson explains. “This includes the requirement of every associate to wear a face covering. To ensure their comfort and confidence prior to returning to work, Ulta Beauty has also developed a training plan for all associates to familiarize them with the new health and safety protocols and operational procedures prior to store reopening for curbside or retail and hair services. The whole purchase transaction is done in advance, online, and the only way to enter the store in Georgia is if you have a confirmed appointment with your hairdresser.” ![]() ![]() We’ve implemented curbside only in just shy of 800 stores. As an example, we were getting ready to open in Georgia (as the governor has issued the all-clear to open) but based on several factors, we will open with curbside, no-touch pick up of products. “We also put that store on a heat map so that we can track the virus in that area. “When a government reopen order comes through, we put it through our own set of filters and measure it against our own standards,” he continues. We’ve spent hours talking with them, they have been amazing to work with. We’re not medical experts but we have brought in healthcare specialists who have walked us through every scenario. ![]() “What has given me great comfort is that we haven’t done this on our own. “The responsibility that I feel, and that all of our leaders feel, to proceed in the most thoughtful way is enormous,” Stenson says of this process. ![]()
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